1. Introduction

This policy describes how **Maliyanainc Inc** collects, uses, protects, and shares your personal information when you use our services.

We comply with applicable laws in Canada (including Quebec) as well as international regulations.

2. Information Collected

We collect different categories of information:

2.1 Information Provided Directly

• First name, last name
• Email address, phone number
• Physical address
• Order, quote, or booking information
• Documents (e.g., identity documents for transfer or export)

2.2 Technical Information

• IP address
• Browsing data
• Device and browser type

2.3 Operation-Related Information

• Order history
• Shipment tracking
• Payment information (processed via secured partners)

3. Use of Information

We use your data to:

• Create and manage your account
• Provide our services (purchase, repair, shipping, transfer, etc.)
• Contact you for order and shipment follow-up
• Improve our services and customer relations
• Comply with legal obligations (customs, AML/KYC, invoicing)

4. Sharing of Information

We may share your data only with:

• Carriers, logistics providers, or shipping companies
• Money transfer service providers
• Technical partners (payments, hosting, support)
• Legal authorities when required

We never sell your personal data.

5. Data Security

We take technical and organizational measures to protect your information:

• Secured servers
• Communication encryption (HTTPS/SSL)
• Restricted access for authorized personnel
• Regular backups

No method is completely inviolable, but we apply best practices.

6. Retention Period

Data is retained:

• As long as the account is active
• Or as required by legal obligations (5 to 10 years for certain documents)

You may request the deletion of your data (see section 9).

7. Cookies and Similar Technologies

We use cookies to:

• Facilitate navigation
• Remember your preferences
• Measure audience
• Secure connections

You can modify your cookie settings in your browser.

8. Your Rights

According to applicable laws, you have the right to:

• Access your data
• Rectify your information
• Request deletion
• Request data portability
• Withdraw your consent

To exercise a right: contact@maliyanainc.com

9. Account Deletion

You may request:

• Account deletion
• Data erasure
• Temporary deactivation

Certain data (customs, payments) may be retained as required by law.

10. Changes to the Policy

We may update this policy at any time. The latest version will always be available on our website.

11. Privacy Contact

• 📧 **Email** : contact@maliyanainc.com
• 📍 **Address** : 2850 Rue de Lyon, Longueuil QC J4L 3R2, Canada
• 📞 **Phone / WhatsApp** : (450) 674-6767